Serena McGovern (Assistant Director of Client Safety & Security) and Anne Brnger (Director of Account Management) discuss the essential role of Safety & Security documentation at a Higher Education institute and some common pitfalls. They cover:

• The ways in which written documents may help you meet your Duty of Care

• Strategies for designing written documents

• Two specific pitfalls: committing to something that your institution can’t fulfill/doesn’t do and mixing your audiences