Denis Guay (Chief Customer Officer) and Serena McGovern (Director of Security & Equity) discuss Duty of Care and the ways in which outside vendors (both Assistance Services and Insurance Programs) help organizations with some of the tasks related to it. They cover:

• The differences between an Assistance Services vendor and an insurance program

• Some examples of the tasks Serena has outsourced in the past

• What percentage of Allegiant clients use an Assistance Services vendor

• How to think about ‘success’ in your use of an Assistance Services vendor