Developing a Unique Solution with a Focus on Superior Service Delivery
Allegiant Global Partners entered the higher education industry at the request of a group of institutions to support assistance contract assessments. Years later, the Allegiant team is thriving within the space – not only through the products and services they secure but because of the personalized and consistent service they deliver.
Allegiant’s Work in Higher Education
Allegiant began its impactful work within the higher education sector when a large group of institutions appointed Allegiant to audit their assistance contracts in order to provide a consistent model of services across the board. Once hired, Allegiant immediately got to work, assessed each school’s contract, identified the commonalities and differences, compiled the data, and negotiated consistent and optimal terms for each school.
Given their success with this project, these same institutions then appointed Allegiant as their main consultant for their Global Assistance & Travel Insurance programs. Every school maintained its unique program structure and various insurance policies, but the opportunity to aggregate and reduce risk across populations was clear.
Over the course of the following year, Allegiant worked individually with each institution to identify challenges, before moving toward a cohort model that allowed peer institutions to collaborate directly — and combine populations to seek the most effective solutions. Pooling risk and service needs across multiple traveler populations at more than one institution allowed Allegiant to develop an integrated global assistance and insurance solution that ensures the most comprehensive access and coverage available for travelers of all types at an extremely reasonable price point.
Thoughtful Solution with Superior Service
The most unique element of Allegiant’s Global Assistance & Travel Insurance solution is not the integrated insurance and assistance program, but the stellar service the Allegiant team delivers. The team works hand-in-hand with the institutions to ensure the program’s success. Whether it is assisting with service issues, claims, coverage concerns, or high-level strategies and negotiations, Allegiant is committed to working alongside institutions to uncover opportunities for improvements, and facilitate the required changes. Insurance policies and assistance services are important, but it’s about having a trustworthy partner to stand by their clients’ side and truly advocate for what’s right at any given moment.
“The team at Allegiant truly emulates the meaning of the word. They are steadfast, firm, and staunch in their commitment to the goals of their clients,” reflects Ben Evans, Associate Vice President of Risk Management & Insurance, at the University of Pennsylvania. “They continually demonstrate this through their knowledge and flexibility while managing the personality and unique demands of the scholastic industry. They produce a ‘win-win’ outcome for all parties.”
Strength in Numbers
In partnership with this cohort of schools, Allegiant has leveraged the power of numbers to improve insurance policy coverage, enhance the global assistance offering, and consistently and effectively negotiate large discounts. Allegiant’s ongoing support includes:
Continual negotiation
Implementation and member education
Review of internal and external safety policies and procedures
Review of program infrastructure and identifying areas for strengthening
Analysis of operational trends and development of solutions
Case management, billing, and invoice support
Moreover, Allegiant goes above and beyond the call of duty to deliver superior service to the institutions it serves.
“As the name implies, Allegiant has proven more than just a broker for us,” says Tristan Tafolla, Director of International Risk Management at Columbia University. “As a trusted partner, they have advocated diligently on our behalf, bringing cohort members considerable savings, while also improving upon the terms and conditions of our travel risk management programs. They have also been intimately involved in a number of emergency cases necessitating close coordination between our insurers and travel risk management provider, making our jobs infinitely easier when it matters the most.”